It’s not precisely information that almost all legal professionals work extremely arduous for his or her shoppers.
However translating that work into optimistic shopper sentiment is one other story, in response to a brand new survey.
The Authorized Shopper Expertise Report by the shopper engagement platform Case Standing reveals that 72% of legal professionals describe their agency as “caring” — whereas simply 40% of shoppers say the identical.
One motive for this hole could also be regulation companies’ lack of consideration to shopper sentiment.
Whereas 66% of the Fortune 1000 tracks “internet promoter rating,” for instance, simply 7% of surveyed regulation companies do the identical, in response to the report.
“Because of this,” it says, “the overwhelming majority [of law firms] lack perception into who their promoters and detractors are.”
First reported by Law360 Pulse, the Authorized Shopper Expertise Report attracts on a survey of 433 regulation agency shoppers, a survey of 109 legal professionals, and information from the Case Standing platform.
The 2025 Legal Client Experience Report [Case Status]
Jeremy Barker is the director of content material advertising and marketing for Breaking Media. Be at liberty to email him with questions or feedback.
