OpenAI’s 2025 ‘The State of Enterprise AI’ report gives an in-depth have a look at how companies are utilizing AI tools inside actual firms. Drawing on anonymized utilization knowledge from greater than 1 million enterprise prospects, together with a survey of 9,000 employees at almost 100 organizations, the report presents an image of elevated AI adoption and integration within the office.
“Throughout surveyed enterprises, 75% of employees report that utilizing AI at work has improved both the pace or high quality of their output,” the report states. Additionally, the report says that “75% of customers report with the ability to full new duties they beforehand couldn’t carry out.”
Nonetheless, the productiveness positive aspects won’t be as common and widespread as anticipated: on common, ChatGPT Enterprise customers save lower than an hour of time per day, in accordance with the report.
Under is a breakdown of the report’s main findings.
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Report exhibits productiveness positive aspects, but it surely’s not common
Regardless of the hype surrounding AI at work, the most recent knowledge from OpenAI means that the truth for many staff is modest. In its report, the corporate says that on common, ChatGPT Enterprise customers save solely about 40 to 60 minutes per lively workday.
That is not nothing, but it surely’s nowhere close to the sweeping productiveness overhaul that many hoped for. In a workday full of conferences, emails and gear overload, an hour reclaimed can really feel like a minimal profit relatively than a tidal shift in productiveness.
(Disclosure: Ziff Davis, CNET’s dad or mum firm, in April filed a lawsuit in opposition to OpenAI, alleging it infringed Ziff Davis copyrights in coaching and working its AI programs.)
Just a few key findings
The report finds AI adoption inside firms is rising quick. Weekly messages in ChatGPT Enterprise have elevated almost eightfold previously 12 months, and the usage of structured workflows, comparable to customized GPTs, has risen 19 occasions. Corporations are pushing extra complicated prompts, too, with reasoning-token utilization growing greater than 320-fold.
However the outcomes do not scale on the identical fee. Staff say they full sure duties extra rapidly — like IT troubleshooting, marketing campaign creation and coding enhancements — but the day-to-day positive aspects nonetheless add as much as roughly an hour on common.
A divide between heavy AI customers and everybody else
OpenAI’s knowledge exhibits a widening hole between “frontier” customers — outlined by OpenAI as these within the ninety fifth percentile of adoption depth — and the common employee, nevertheless.
Frontier staff ship about six occasions extra messages than common customers. Unsurprisingly, these heavy customers report greater positive aspects of over 10 hours every week. They construct workflows round AI, automate routine duties and switch the software right into a reliable co-worker as an alternative of an occasional assistant. Although arguably, round 2 hours per day of saved time continues to be comparatively average.
OpenAI frames the report as a snapshot of the place enterprise AI stands right now, relatively than a ultimate verdict. The corporate means that future positive aspects might come not from the mannequin itself, however from how organizations reshape processes and workflows round it.
However for many employees, AI continues to be a sidekick. Helpful, however not transformative. It helps pace issues up. It might even make some work much less tedious. However the typical employee saving underneath an hour a day factors to a know-how that’s highly effective, but nonetheless restricted. The large query now could be whether or not these numbers will hold climbing, or whether or not an hour a day is nearer to the ceiling than AI fanatics wish to admit.
