Which Biglaw corporations are most beloved by common counsel for his or her superior consumer service? In 2024, with few tough waters for corporations, it was typically clean crusing till early 2025, when Trump got here roaring in with sufficient government orders and coverage adjustments to make attorneys’ heads spin. This was the right time for out of doors counsel to indicate their company shoppers that they have been nonetheless tops when it got here to consumer service. That stated, the BTI Consulting Group just lately got down to discover which corporations dealt with the duty with ease in its newest rating, the Shopper Service A-Crew. In case you’re unfamiliar with this rating, it measures the highest 30 regulation corporations company counsel determine as delivering the perfect by way of consumer service.
To compile the rating, BTI Consulting spoke with greater than 300 in-house decision-makers who have been requested to call corporations that excelled in 17 completely different client-service-related actions, together with necessary issues like: mobilizing sources rapidly, fielding the best possible crew, rapidly assessing the state of affairs, a dedication to assist, delivering worth for the greenback, consumer focus, and understanding the consumer’s enterprise.
So, which corporations are thought of the perfect of the perfect in relation to consumer service? Per BTI Consulting, the corporations that made the most recent prime 30 rating carried out 9 to fifteen instances higher than the everyday regulation agency by way of consumer service. Because the report notes, “This isn’t nearly good work – it’s about constructing belief in essentially the most unpredictable surroundings in many years.”
Listed here are the 30 corporations that made the Client Service A-Team, whose names have been talked about most frequently throughout all classes:
1. DLA Piper
2. Littler
3. Kirkland & Ellis
4. Ogletree Deakins
5. Cooley
6. Baker McKenzie
7. McGuireWoods
8. Morgan Lewis
9. Reed Smith
10. Troutman Pepper Locke
11. Faegre Drinker
12. Morrison & Foerster
13. Jones Day
14. Sidley
15. Hogan Lovells
16. Skadden
17. Duane Morris
18. Dentons
19. King & Spalding
20. Latham & Watkins
21. Ropes & Grey
22. Gibson Dunn
23. Greenberg Traurig
24. Arnold & Porter
25. ArentFox Schiff
26. Fox Rothschild
27. Baker Donelson
28. Davis Polk
29. Maynard Nexsen
30. McDermott Will & Emery
DLA Piper is now the chief of the Shopper Service 30 for the primary time ever, after kicking Kirkland & Ellis out of the highest spot. In the meantime, 4 corporations — Jones Day, McGuireWoods, Morgan Lewis, and Skadden — are celebrating being within the Shopper Service 30 for a decade working. Wonderful work on a job effectively performed for years on finish.
If attorneys at your agency make extra of an effort to raised perceive your shoppers’ companies, then it’s possible you’ll discover your administrative center on this listing subsequent time round. Congratulations to all 30 corporations that made it to the very best ranks of the Shopper Service A-Crew. You’ve confirmed yourselves to be excellent in relation to making company shoppers completely happy, and that’s price celebrating.
Clients Single Out the Law Firms Best at Client Service Performance [Mad Clientist / BTI Consulting Group]
Staci Zaretsky is a senior editor at Above the Legislation, the place she’s labored since 2011. She’d love to listen to from you, so please be at liberty to email her with any ideas, questions, feedback, or critiques. You possibly can comply with her on Bluesky, X/Twitter, and Threads, or join along with her on LinkedIn.
