Verizon stated a serious service outage affecting hundreds clients that lasted for hours and prevented some native 911 calls from going via was resolved late late Wednesday evening.
“The outage has been resolved. If clients are nonetheless having a difficulty, we encourage them to restart their units to reconnect to the community,” an organization spokesperson stated in an announcement to ABC Information.
Earlier, Verizon stated it was ready to “work via the evening” to revive service.
The stated it’ll supply “account credit” for individuals who had been affected by the outage.
Downdetector, a web site that tracks outages, stated Verizon clients started noticing interrupted service round midday Japanese time on Wednesday.
Signal with brand for Verizon, San Francisco, California, November 20, 2025. (Picture by Smith Assortment/Gado/Getty Photographs)
Smith Assortment/gado/Gado by way of Getty Photographs
Many Verizon clients stated on social media that their telephones confirmed “SOS” instead of community bars.
In line with Downdetector, at the least 178,284 Verizon clients had been affected at one level, however that quantity has since gone down.
The best focus of studies of Verizon issues, in line with Downdetector, was in New York Metropolis, Atlanta, Charlotte and Houston.
By 3:30 p.m. Japanese time, the variety of Verizon clients affected by the outage was right down to lower than 60,000, in line with Downdetector.
In a social media publish shortly after 4 p.m. ET, Verizon stated a staff “is on on the bottom actively working to repair at present’s service problem that’s impacting some clients.”
New York Emergency Administration (NYCEM) officers stated the outage was affecting some customers calling 911.
“Verizon is working to unravel the problem,” NYCEM stated in an announcement. “When you’ve got an emergency and can’t join utilizing your Verizon Wi-fi system, please name utilizing a tool from one other service, a landline, or go to a police precinct or hearth station to report the emergency. Within the meantime, you possibly can verify the web site or social media account of your cellphone service for updates.”
A number of legislation enforcement businesses have spent hours trying into the chance that the Verizon outage could possibly be the results of a cyberattack. However as of now, a number of legislation enforcement sources advised ABC Information the assumption is the outage is a technical problem and never the results of a cyberattack or another nefarious act.
The federal authorities’s Cybersecurity and Infrastructure Safety Company is referring inquiries to Verizon.
ABC Information’ Elizabeth Schulze contributed to this report.
Editor’s be aware: The story was up to date to appropriate the attribution on the variety of outages.
