Relating to the shopper expertise, the components with the largest impression are sometimes the issues regulation companies overlook.
Our mates at InfoTrack requested 1000+ authorized shoppers whether or not they thought their lawyer was competent, how their authorized situation went, and whether or not or not they have been pleased with their alternative of regulation agency.
Then, they crunched the information to search out out what actually shapes the shopper expertise.
The outcomes may shock you.
Obtain this 63-page report for complete outcomes from the survey. You’ll study:
- What actually impacts a shopper’s satisfaction — and precisely how a lot it issues
- The way to entice authorized shoppers which are straightforward to work with and wanting to refer extra enterprise
- What your shoppers say after they know you received’t hear it
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